Legal

Privacy policy

Plain-English summary of what we collect, how we use it, and the controls you have.

Last updated: 29 July 2026 · Effective: Immediately for new accounts; 30 days' notice for existing accounts on material changes.

1. Overview

Nexadium ("we", "us") operates the Nexadium platform. This page describes how we handle personal information collected through our website and product.

2. What we collect

Account & tenant details: names, work email, phone number, organisation, role.
Student records you upload: name, class, contact details, fee structure, transactions.
Form submissions: demo requests and contact enquiries, including the message you write.
Billing: handled by our payment partner; we never see full card numbers.
Server logs, error reports and operational telemetry, never linked to individual students.

3. How we use it

To operate the platform: fee processing, reminders, receipts, dashboards.
To respond to demo requests and support enquiries.
To investigate abuse, fraud or violations of our terms.
To improve product reliability via aggregated, non-identifying telemetry.

We do not sell personal data. We do not use student records to train third-party AI models or for advertising.

4. Sharing & processors

We share data only with the processors we need to run the service:

Microsoft Azure: hosting, storage and email infrastructure (India region).
Payment partners: UPI / card processing (e.g. Razorpay).
Communication providers: transactional email / SMS / WhatsApp delivery.

Each processor is bound by a data-processing agreement.

5. Retention

We retain account and tenant data for as long as your subscription is active. Closed-account data is kept for up to 90 days for recovery, then deleted from primary storage. Backup snapshots roll off within a further 30 days.

6. Your rights

You can request access, correction, export, or deletion of your personal data. Tenant administrators can also export student data directly from the platform. Contact us at the address below to exercise any of these rights.

7. Security

HTTPS / TLS 1.2+ everywhere, no plain HTTP.
Data at rest encrypted with Azure-managed keys.
Role-based access control inside the product, with a full audit log.
Automated daily backups, retained for 30 days.

Despite our best efforts, no system is perfectly secure. If you believe an incident has occurred, email us immediately at support@nexadium.com.

8. Changes to this policy

For material changes affecting existing accounts we'll provide at least 30 days' notice by email and in the product before the new terms take effect.

9. Contact

Questions about this policy or your data? Email support@nexadium.com or use the contact form.